henatural Apparel

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

• Standard Shipping: Approximately 7–15 business days after shipment, depending on the destination country and local logistics.
• Delivery times may be slightly extended during sales, promotions, or peak holiday seasons.

3. Shipping Areas

We ship to most countries and regions worldwide. If your address cannot be delivered, our customer service team will contact you promptly.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your package status at any time.

5. Shipping Costs

Shipping fees are calculated automatically at checkout based on order weight, size, and delivery destination.

6. Address Responsibility

Please ensure your shipping address is accurate and complete. We are not responsible for delivery delays or failures caused by incorrect or incomplete address information.

7. Lost or Damaged Packages

If your package is lost or severely damaged during transit, please contact our customer service with your order number and relevant photos. We will assist with investigation and provide a reasonable solution.

8. Customs & Import Duties

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient.